Validation of the mobile number is needed to enable various functions on the platform, such as integrating notifications via WhatsApp and the full functioning of Call Rotation, a feature for on-call and alternate team schedules. Therefore, each user must individually validate their mobile number on the platform.
To perform this validation, follow these steps:
Click on "Account" in the side menu of the platform. You will be directed to the page with your registration details.
Fill in your name and your phone number in the designated fields.
Click on the "Send verification code" button to receive the verification code via SMS.
The registered mobile number must be the same one used for WhatsApp, phone calls, and SMS. Make sure to use the correct mobile number for validation.
A message box will appear on the platform page requesting the four-digit verification code. If you don't receive it, you can request the verification code to be resent through the same message box.
Once you receive the SMS on your mobile phone, enter the four-digit code you received in the message box.
After completing all the steps, the information "Verified phone number" in green will be displayed in your registration data to symbolize that the validation was successful. Then click on "Save" to finalize it. Afterward, you, as a platform user, will be able to make full use of the notification and Call Rotation functionalities.
For questions, inquiries, or technical support, please contact us through the chat on the ElvenWorks platform or on our website.