To delete a product in the One Platform, you need to first unlink any dependencies (add-ons) and delete the applications that are associated with the product you wish to delete. Please note that to perform this action, your role within the platform needs to be Owner. Below is a step-by-step guide for each stage:
Dissociate dependencies (add-ons)
Before deleting an application associated with the product you want to delete, you need to dissociate its dependencies. To do this, follow these steps:
- Go to the list of dependencies on the application's screen.
- Click on the arrow on the left side to expand the information.
- Click on "Remove" to unlink the dependency.
Please proceed with caution when performing these actions, as they will permanently remove the associated applications and dependencies from the product. Make sure you have backed up any important data and have the necessary permissions before proceeding with the deletion process.
After clicking on "Remove," confirm the action by clicking on "Confirm".
After unlinking all dependencies, to delete the application, simply click on the trash can icon in the application's information box and then confirm the action by clicking on "Confirm."
Deleting the Product
After completing all the steps mentioned above, to delete the product, follow these steps:
- Click on the desired product in the "Product" tab of the menu.
- Click on the "Remove" button in red.
- Confirm the action when prompted.
Once you confirm the action, the product will be permanently deleted from your organization.
For questions, inquiries, or technical support, please contact us through the chat on the ElvenWorks platform or on our website.