How to set up Advanced Notify Settings

Advanced Notify Settings is an advanced configuration for selecting customized incident notifications by product, product environment, non-production environment, and also by communication channels. It allows you to report incidents only where necessary and through priority communication channels or specific control channels. To further personalize the incident notification for your product, follow the steps below.

1. Click on "Teams" in the side menu to start your configuration. If you want to create a new team, click on the "New" button in the top right corner of the screen and follow the steps.

2. For already registered teams, access the desired team and click on the "Advanced Notify Settings" tab in the top bar. A table will appear with the configured communication channels, their environments, and products for the team being configured.

3. By default, when setting up a notification channel in the "Notifications" tab, incident notification is automatically enabled for all environments and products associated with that channel. Therefore, you will need to deselect the channels and notification environments as needed.

4. For example, for the "Sites" product, incident alerts will only be sent via WhatsApp. In this case, only the checkbox corresponding to the WhatsApp communication channel should be selected. This means that if there is an incident in the "Sites" product, the alert will be sent only through WhatsApp.

After selecting only the desired communication channels, click on "Save" to finalize the configuration.

 

For questions, inquiries, or technical support, please contact us through the chat on the ElvenWorks platform or on our website.