Incident management's main objective is the fastest possible restoration of normalcy for a digital service, minimizing negative consequences for operations, and ensuring the highest level of service and availability. However, beyond problem resolution, having a broad view of previous incidents is essential to ensure the health of your digital product.
One Platform provides an incident dashboard that presents all relevant information about incidents that have occurred within your organization, offering detailed reports of events from the last 30 days. You can access it through the Incidents menu and then by clicking on the "View Metrics" button.
Through the dashboard, you will have visibility and information about the occurrence of incidents within your organization, such as the days of the week with the highest number of incidents, the most frequent times of occurrence, and the resources that are experiencing the most impact, along with the total number of incidents.
In addition to providing more detailed insights by clicking on the graphs, you can also filter the incidents by source and time period to obtain more precise results. All the information you need to identify critical points, improve processes, and make strategic decisions to enhance system efficiency.
For questions, inquiries, or technical support, please contact us through the chat on the ElvenWorks platform or on our website.