Thinking about how to make our customers' lives easier with the incident journey, ElvenWorks is launching the Manual Incident, an incident that can be opened by you at any time. Through this new feature, you can manage incidents whose origin is not monitored by the platform, with all the necessary information so that the team to be notified is aware of what is happening.
In the Incident Center, in the side menu, click on the “+ New Incident” button, located in the top right corner.
On the manual incident configuration screen, choose a name for the incident and report its cause. Select a day and time when the incident occurred and its status: Alarmed, Acknowledged and Resolved. When the incident is opened with the Resolved status, the “Time to Acknowledged” and “Time to Resolve” metrics will be reset to zero.
After choosing your status, choose the severity of the incident between: SEV-1 - Critical, SEV-2 - High, SEV-3 - Moderate, SEV-4 - Low, SEV-5 - Informational and Not classified.
If desired, link the incident to a source that is monitored by the platform, being able to choose one or more applications.
Choose the teams you want to notify. If you want to create a team through this page, click on “+ Team” and you will be directed to the creation screen. When you finish creating a new team, click on the reload symbol for the team to appear in the list. If you choose not to link any team, this incident will not be notified.
As soon as you click on “Create new incident”, a notification will be sent to the channels of the teams involved, if configured, informing you about the opening of the incident.